Today I really need to write something about HSBC Credit Card Center…

My HSBC Credit Card is going to expire this April and I called into their Credit Card Hotline number to inquire about the annual fees waiver.

Ah Hong: Hi, my credit card is going to expire this April.

HSBC Call Agent:  When is it going to expire?

Ah Hong: This April, 2009. I just want to know if is it possible to waive of the annual fees for my credit card.

HSBC Call Agent: What card type you are using. Classic or Gold?

Ah Hong: It’s HSBC Classic Credit Card. May I know how much is the annual fees?

HSBC Call Agent: Is RM80 for each card. As long as you swipe 12 transaction per year then you can call back again to waive it.

Ah Hong: Ok

HSBC Call Agent: Anything I can help you sir

Ah Hong: No Thanks. Bye Bye

If you see my conversation written here, you won’t see any problem in it. All information is there and the call serving procedure was execute in order.

But if you speak as me in the conversation, you will feel there’s a problem.

Problem in M-A-N-N-E-R…I am not exaggerating this but seriously I feels that if I have any further question to the caller agent, I won’t continue to ask.

I have spoke to lot’s of caller agent before and I saw their nature of work before…I understand the environment is not easy.

Maybe this guy is lack of the Oxygen from his 6cm long Nicotin pipe…

This is a blog not to ban the service of HSBC call center or to punish the caller agent but just to let HSBC know that what HSCB need to improve…TOTAL CUSTOMER EXPERIENCE.

Which Chinese radio station did you tune in on your journey to work every morning

My FM at 101.8 or 988 FM at 98.8? In one hour radio broadcast, you may heard 15 minutes of music + 25 minutes ot crap advertisement + 20 minutes of DJ low energy talk

Crap advertisement including promoting Facebook using Maxis, friend friend value call using Maxis or Yahoo! Search service using Maxis 

Each time I will switch to iFM or other FM whenever bounce to these advertisement

Last week Giraffe told me there’s one new Chinese radio station, One FM at 88.1FM.

I tune in, lots of my favourite music and lesser advertisement. At least now got no much advertisement yet but I hope this will keep on

Songs aired will comprise 90 per cent Chinese and 10 per cent English music.

Funny thing is…I just knew one of my fav DJ from 988 was in One FM, Ah Jeff. “Kah Yau” Ah Jeff, I will always support you man

I like Ah Jeff because he is more straight forward talking guy and funny compares to other DJ.

Now he partner with Ah Jane, a cheerful young lady who laugh a loud one. Keep it on…Ah Jane, Morning Kaki is the best radio show in the morning with you and Ah Jeff

New faces and talents of the new station line-up that will liven up each day of the week are Jeff, Jane, Lucas, Sumi, Jack, Ryan, Kyan and Suki.

These guys rocks and have more energy compares to the other obsolete DJ

Tune in to One FM at 88.1FM today, let the other FM station know that why too much advertisement will chase away the listener. Haha