Today I really need to write something about HSBC Credit Card Center…
My HSBC Credit Card is going to expire this April and I called into their Credit Card Hotline number to inquire about the annual fees waiver.
Ah Hong: Hi, my credit card is going to expire this April.
HSBC Call Agent: When is it going to expire?
Ah Hong: This April, 2009. I just want to know if is it possible to waive of the annual fees for my credit card.
HSBC Call Agent: What card type you are using. Classic or Gold?
Ah Hong: It’s HSBC Classic Credit Card. May I know how much is the annual fees?
HSBC Call Agent: Is RM80 for each card. As long as you swipe 12 transaction per year then you can call back again to waive it.
Ah Hong: Ok
HSBC Call Agent: Anything I can help you sir
Ah Hong: No Thanks. Bye Bye
If you see my conversation written here, you won’t see any problem in it. All information is there and the call serving procedure was execute in order.
But if you speak as me in the conversation, you will feel there’s a problem.
Problem in M-A-N-N-E-R…I am not exaggerating this but seriously I feels that if I have any further question to the caller agent, I won’t continue to ask.
I have spoke to lot’s of caller agent before and I saw their nature of work before…I understand the environment is not easy.
Maybe this guy is lack of the Oxygen from his 6cm long Nicotin pipe…
This is a blog not to ban the service of HSBC call center or to punish the caller agent but just to let HSBC know that what HSCB need to improve…TOTAL CUSTOMER EXPERIENCE.
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