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HSBC Credit Card Waiver Call

  • By on March 7, 2009 | 3 Comments

    Today I really need to write something about HSBC Credit Card Center…

    My HSBC Credit Card is going to expire this April and I called into their Credit Card Hotline number to inquire about the annual fees waiver.

    Ah Hong: Hi, my credit card is going to expire this April.

    HSBC Call Agent:  When is it going to expire?

    Ah Hong: This April, 2009. I just want to know if is it possible to waive of the annual fees for my credit card.

    HSBC Call Agent: What card type you are using. Classic or Gold?

    Ah Hong: It’s HSBC Classic Credit Card. May I know how much is the annual fees?

    HSBC Call Agent: Is RM80 for each card. As long as you swipe 12 transaction per year then you can call back again to waive it.

    Ah Hong: Ok

    HSBC Call Agent: Anything I can help you sir

    Ah Hong: No Thanks. Bye Bye

    If you see my conversation written here, you won’t see any problem in it. All information is there and the call serving procedure was execute in order.

    But if you speak as me in the conversation, you will feel there’s a problem.

    Problem in M-A-N-N-E-R…I am not exaggerating this but seriously I feels that if I have any further question to the caller agent, I won’t continue to ask.

    I have spoke to lot’s of caller agent before and I saw their nature of work before…I understand the environment is not easy.

    Maybe this guy is lack of the Oxygen from his 6cm long Nicotin pipe…

    This is a blog not to ban the service of HSBC call center or to punish the caller agent but just to let HSBC know that what HSCB need to improve…TOTAL CUSTOMER EXPERIENCE.

    ah hong

    Ah Hong wasn't always a cubicle dweller • There's time he escape to island or mountain above the clouds • Don't be afraid, he just bite great food and not human • Check out his personal column at Ministry of Taste & Travel • If you would like to reach him, send him a Direct Message via Twitter or Private Message via Facebook •

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  1. #1 ah yang
    June 29, 2010 5:22 pm

    Ah Hong,
    HSBC really fxxxed up one. They act like as though they are doing us a favor. When they wanna do promotion, they try to talk like as though they graduate from Oxford or what….damn lansi. BUT, for me, when they identify themselves as HSBC employees, they kena kau kau because I will just tembak and yell like hell to scold them about their attitude BECAUSE their calls to me are sometimes recorded. Then their bosses can hear. I always make it a point to hentam HSBC credit card reps. Also, nowadays, watch out for Public Bank and OCBC as well. Their credit card staff are becoming lansi too. Just hentam them, Ah Hong. They cannot answer you back rude because their calls are recorded…hee hee hee….

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  1. #2 RG
    August 23, 2010 5:51 am

    Hello Ah Hong,

    I am writing to request your permission to use your above article on my website.

    Please visit my website to understand what we do. http://www.TheServiceMonitor.com

    I sympathise with your experience and believe all credit card holders would benefit from reading about your experience.

    By the way, my own bad experience with HSBC Credit Card Dept is beyond words.

    Many thanks
    The Service Monitor

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  1. #3 ah hong
    August 24, 2010 5:34 am

    Permission granted Mr. Raymond 😉

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