I was confused and unamused here, can anyone help me to understand what went wrong here?
Few months ago, I did snapped up 2 way ticket from KL to Krabi for vacation holiday
For few hundred bucks, my vacation was all set by subscribing to Air Asia Go Holiday package in few clicks.
Air Asia Go Holiday E-Mail Confirmation
Package Confirmation (Go Holiday – airasia.com)
We are pleased to RECONFIRM your booking at the above Reservation Number.
Your Reservation details are as follow:-
Departing : Kuala Lumpur – Kuala Lumpur LCCT [KUL]
Arriving : Krabi – Krabi Airport [KBV]
Go Holiday Itinerary
Departure : 04/07/2009 11:05 Kuala Lumpur – Kuala Lumpur LCCT [KUL]
Return : 07/07/2009 11:50 Krabi – Krabi Airport [KBV]
Go Holiday Confused Departure Time
When I see the Departure : 04/07/2009 11:05 Kuala Lumpur – Kuala Lumpur LCCT [KUL], I understand the flight will take off at 11.05am and I should be in LCCT 2 hours before.
Arrived in LCCT – Check In – Standby in Departure Hall, and I felt something went wrong here???
It’s 11.05am but the GATE is not open? I slowly approached one of the Air Asia staff…
Ah Hong: Excuse me, is there any flight delay here?
Staff: Sir, may I have a look on your ticket?
Ah Hong: (Gave her air ticket which was obtain during check in)
Staff: Sir, your flight will be at 12.05pm
Ah Hong: Huh???
Ya, the air ticket was printed 12.05pm and I believe 11.05am Go Holiday departure time was based on Thailand timezone (GMT+7).
I left stranded for another hour in LCCT airport and I was hoping no more second experience on this, but I were wrong…
Go Holiday Unamused Return Time
The Return : 07/07/2009 11:50 Krabi – Krabi Airport [KBV] written in Go Holiday and I believe this was in Thailand timezone (GMT+7) as per our departure timezone.
Arrived in Krabi Airport – Going To Check In – Wait, why does it wrote 12.50pm on the take off time board for AK805 and no staff in check in counter???
Ah Hong: Excuse me, the flight time for AK805 was 12.50pm?
Staff: Yes, 12.50pm. You can’t check in yet.
Ah Hong: …
Waiting for additional 1 hour wasn’t a good experience for me in end of trip exhausted condition.
The flight timing issue still remain mystery for me and I don’t want to debate further.
I was waiting in the departure hall again until Tom Hanks from The Terminal came to end my dream.
Go Holiday Timezone Solution
I would like to suggest if there’s GMT timezone printed in the departure, this will be a better aid for the customer to get into the correct flight timing.
It’s been 7 years everyone and I can fly with Air Asia and I am thankful for the cheap air ticket price and promotion.
Each time I have great feeling and great experience when flying and looking out from the window on the red shape wing
Thank you, and I am looking forward for your Air Bus
Next» Angkor Wat Temple Tour